FAQ
Your questions, answered
Clear details before your cleaning visit.
Do I need to provide cleaning supplies?
Please confirm supplies and equipment with your manager before the visit. Tell us if you prefer specific products, have allergies, or need us to arrange supplies, so everything can be agreed in advance.
How long does cleaning take?
Duration depends on the size, condition and requested tasks. Minimum visits: Regular Cleaning — 2 hours; Deep Cleaning — 3 hours; Move-In Cleaning — 3 hours; Move-Out Cleaning — 3 hours; Office Cleaning — 2 hours; Post-Construction Cleaning — 2 hours. Your manager can help estimate the time before booking.
Can I book for tomorrow?
Yes, subject to availability. Book at least one calendar day in advance. Tomorrow is the earliest date you can request; your manager will confirm the appointment and team availability by text.
What if I am not happy with the result?
Your manager stays in touch throughout the visit. Please check the cleaning and tell your manager about any concerns before the cleaners leave, so the team can review and address them while still on site.
How do I cancel or reschedule?
Text or call your manager as soon as your plans change, with your name and appointment date. For rescheduling, include your preferred new date. Your manager will confirm the change and available times; sending a request alone does not change a confirmed appointment.
Is the price per person? Can you send two cleaners?
Yes. All hourly rates are per cleaner. Two cleaners cost twice the hourly rate for the same visit length: for example, two Deep Cleaning cleaners cost $140 per hour. Service minimums apply to the visit; team size is confirmed by your manager.
Where do you work?
We serve Manhattan & Brooklyn, New York City, including homes, offices, studios, cafés and other commercial spaces.